Terms and conditions

1. Scope of validity 

This terms and conditions apply for all deliveries from whatsart – Meike Frank, Steffen Wilms GbR, Blumenthalstr. 68, 50668 Köln - to customers. This terms and conditions are for the use of this website www.whatsart.de and all subdomains.

2. Contract

Each order due to a customer is a binding offer. Whatsart, Meike Frank, Steffen Wilms GbR, Blumenthalstr. 68, 50668 Köln can accept the offer by sending an order confirmation within 2 weeks. 

3. Offer and conclusion of the contract  

3.1.The presentation of products in the online shop does not represent a legally binding offer, but an invitation to order. Mistakes are excluded.
3.2. Before your electronic order you will find an overview with the opportunity to review your order and if necessary with the possibility to correct or cancel. Only by clicking the "Buy" you do a binding order for the products listed on the order page. The agreement, however, is not complete until you payment is done. The confirmation e-mail will contain all contract data, including the cancellation policy.

4. Right of withdrawal

You have the right to cancel this contract within fourteen days without specifying reasons. 

See Right of withdrawal /model form

5. Return of goods

If you want to return an item please contact us in advance. Please provide the following information: your name and customer number, the order number and the item number or product name.
We will clarify the reason of return and organise the return with you together if appropriate. The cost of return will be carried by the buyer.

6. Warranty rights 

The statutory warranty rights apply.  

7. Prices 

The prices on the product pages include the german VAT and other price components.

8. Shipping

All orders of art prints are shipped free of charge and insured worldwide.

Please find the listing for information regarding shipping costs for insured shipping of artworks with dimensions up to 120cmx60cm60cm and a maximum of 5kg weight here. Larger or heavier artworks or those with different dimensions are shipped only on request. Feel free to contact us at info@whatsart.de or simply fill in our contact form for more information.

For shipments outside Germany, other costs such as customs duty tax or other country specific taxes may apply. Such charges are not included in the shipping cost and are not influenced or covered by us. In some circumstances delivery delays may occur due to customs inspections. In this case, please get in contact with the appropriate authority of your country as such situations are beyond our control.

9. Payment

You can choose from the following payment methods:
prepayment via direct bank deposit (only for countrys with the currency euro) or Paypal. Please note: Direct bank deposits may take up to three business days depending on the bank company.

Please find our bank details for SEPA upfront payments here:

Account holder: Meike Frank

IBAN DE40 3708 0040 0467 8990 00


Bank: Commerzbank Aktiengesellschaft

10. Reservation of title

The goods remain our property until payment has been received in full. 


Köln, 14. August 2014